First datacenter

About Us
Decision Digital

"Decision Digital is an extraordinary mosaic of expertise, demonstration, and collaboration"

"So, I have this idea..."

 

Our story kicked off on September 15, 1997, in a suburban Atlanta basement with a 28.8K modem, a MindSpring account, and a dream—the same day Google.com was registered (coincidence? Maybe not!). But the real spark goes way back to 1979, when an Apple II Plus turned our founder Rick Harber into a tech-obsessed kid, coding for hours and raising a few eyebrows with his parents. That passion for innovation eventually fueled a vision to transform IT services, and Decision Digital was born.

Fast forward nearly 30 years, and we’ve grown from a basement startup into a powerhouse team of creative problem-solvers. We’ve had the privilege of working with an incredible mix of public, private, and global firms, all while proving that IT can be exceptional, not just acceptable. With a dash of strategy, a sprinkle of ingenuity, and a whole lot of practical intelligence, we’re here to turn challenges into wins and make IT as fun as it is functional.

First business card

Our Purpose

 

Decision Digital stands out as a cloud-focused, accomplished firm excelling in modern networking, Managed IT Services, and ConnectWise consulting. Headquartered in Atlanta, GA, our company supports a global clientele with tailored managed information technology solutions that encompass on-site networks, Azure cloud deployments and optimization, cybersecurity, AI, and data mining. Our consultancy services foster operational improvements within peer MSPs by enhancing business processes, workflow efficiency, and proficiency in ConnectWise.

Our Evolution

 

We have become more than just a Managed IT firm. Today, we are an acclaimed influencer in the tech community, providing guidance to peer Managed Services Providers (MSPs) to enhance and optimize their ConnectWise experience. Our recognition as the only multi-year ConnectWise Wise Award recipient reflects our commitment to assisting numerous IT and technology providers eager to improve their businesses with the latest operational strategies, tactics, and automation that produce measurable results.

Our Awards

Our Code

Culture

Our Everyday

rick
Rick

CEO
Founder

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Nine. The age it all began. An Apple II Plus at school and eventually a Commodore 64 at home. Hours spent reading, learning and programming…all to satisfy a boundless immersion in technology and raise concerns with his parents. Rick's decompression chamber is his wood shop and his deep passion for music and playing guitar.

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Stephanie

Senior
Consultant

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Obsessed. A word that quickly comes to mind when you start talking Legos with Stephanie. A self-confessed brick-o-holic, she has two or three Lego sets in progress at any given times (what we in the business call "builds"). And it's more than following a set of directions. No, there is the time-honored tradition of separating pieces into bins and piles, cataloging, and meticulous assembly...one piece at a time...until you get the result you seek. The same qualities that an awesome consultant needs (which she is). Nothing better on a weekend than laying bricks, while her two bulldogs watch. No cement required.

frank
Frank

Senior Solutions Engineer

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Computers, sailing and shooting have been Frank's passions since he was 2. He sailed competitively for six years in the J22 fleet and competed in IDPA. Frank enjoys the journey as much as the destination. While these three passions seem to be worlds apart, they all require precision and accuracy. The reward of doing it right is what makes it worthwhile.

lance
Lance

MSP
Engineer

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Some 25 years ago, when the world was ruled by Novell, Lance got his start in IT. After two decades up North, he succumbed to the calling of every New Yorker: Miami. Deep sea fishing and travelling became a big part of his life. Prior to joining us, he was a contract IT specialist in the Persian Gulf. It is there he also honed his skills as an international tiger trainer.

liza
Liza

Accounting Manager

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What happens when you mix accounting with a former law-enforcement officer? Let's just say we don't challenge her on the math of thing. Liza became one with accounting through the not-so-logical path of first becoming a Deputy Sheriff and next a Police Officer. She is armed with an MBA, and she has even pulled duty in accounting with a few large corporations. Liza loves her Internet browser tabs. On any given day, no less than 40 tabs loaded. She will be the first to tell you if you wish to limit it, you better define the limit first. Otherwise, she is going to keep going. Life outside of work is a time blender of her partner James, dogs, cooking, and binging a show or two. Asked about her favorite season in Atlanta, you will get one answer: football season. Here's to you, Ms. Robinson!

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Connor

Digital Marketing Specialist

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Dispatch
Enmanuel

Service Delivery Dispatcher

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KM
Kyle

MSP Technician / Data Specialist

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There is a place at our awesome company for you. How about reaching out to us?

SK
Scott

Service Delivery Manager

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Scott would be the first to tell you that he is proud to embrace his inner nerd. An avid gamer, Scott loves anything with "Star" in it. Star Wars, Star Trek, All Star. Wait...All Star? Yea, he was an All Star Baseball player in high school, playing against Brian McCann, Jeff Francoeur, Brandon Phillips. It gets better. He even named his cats Luke and Leia. Besides being related to the great Francis Scott Key, he is often mistaken for Eddie Jaye Thomas, the actor who played Finch in the American Pie movies. No, he doesn't know Stifler's mom so don't ask.

jordan
Jordan

MSP
Engineer

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Jordan is a born-and-raised Georgian. This is a rare occurrence these days and sometimes difficult to spot in the wild. Jordan is motivated…like really motivated. Learning and doing are his way. And it is apparent in the work he does every day. Jordan's passion for craft beer breweries is a good match for his love for golf and college football. In case you are wondering, the Miami Hurricanes are his team. Born during the reign of Jordan, Grant, Paxson, and Pippen, Jordan has high expectations for his sports heroes, as well as himself. Perhaps why Ken Dorsey is one of his biggest heroes.

SW
Samuel

MSP
Technician

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rizwan
Rizwan

MSP
Technician

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Rizwan's secret weapon: the stare! This special power has been shown to tame wild animals, calm crying babies, and intimidate misbehaving PCs. Rizwan's love for technology is surpassed only by his desire to learn everything about it. When not spending time with his family and enjoying time with his newborn son, Rizwan enjoys cricket, reading books, and movies.

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