Ready to run on autopilot

Leverage automation, AI, and smart design to scale your MSP without scaling headcount. 

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Common Signs You Are Ready To Automate

  • Techs are wasting time on repetitive tasks

  • Dispatching feels chaotic or slow

  • Your ConnectWise instance has “too many clicks”

  • You’ve grown, but your ops haven’t scaled with you

  • You want to boost profitability without hiring

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WORKFLOW
AUTOMATIONS

Smart workflows that connect systems, eliminate manual steps, and enforce best practices

ASIO / PSA WORKFLOWS

ConnectWise's workflow engines are our specialty, and we know how to leverage them to deliver time-saving automation at scale. With the ability to connect to platforms like Microsoft 365 and beyond, the opportunities for streamlined operations are limitless.

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VIRTUAL
DISPATCH

When AI, workflows, and templates team up, they don’t just streamline processes—they do the work for you! 

Virtual Dispatch

Automatically profiles tickets with type, sub-type, item, and time budgets, applies predefined templates, sets key parameters like priority, resources, and activities, and places them in the dispatch queue—all in under 10 seconds with no human intervention.

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AUTO
AGENT

Standardize your RMM agents and ensure every device is manage

or you! 

Auto Agent

Why manually install endpoint agents when our intelligent Auto-Agent Automation instantly detects missing agents and seamlessly deploys them—ensuring complete coverage without lifting a finger?

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SMART
CLASSIFIER

Use machine learning to automatically categorize incoming tickets

Smart Classifier

Use powerful Al to automatically classify your ticket Types and Subtypes based on the content of the ticket, simplifying your team's workflow and delivering better access to historical ticketing details.

Alone we're compelling. Together we're formidable

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"Decision Digital has become a trusted mentor and subject knowledge expert to many. They freely share their knowledge without expectation of anything in return. We’re a better business, and I’m a better person, because of Decision Digital."

Donald B | President

“I do want to thank you for all your input as I shared much of what you said with our team, and I feel it was very influential in bringing our people over the fence.”

Scott P | President

“Rick, you continue to be an absolute pleasure to work alongside on every engagement. Carry on, good sir!"

Lee P | Solutions Architect, Onboarding & Consulting

“Rick and his company are highly respected among our members and the Decision Digital team has done wonders for our team and their utilization of PSA. Our members constantly praise the great work Decision Digital has done throughout TAG. We are lucky to have Rick as a friend and partner.”

Brian S | President

“Your continued help implementing PSA has really changed our business.”

Peter B | President

“I learned SO MUCH at CATAPULT this week! Richard Harber and the Decision Digital team have crafted a recipe for success that's definitely worth following.”

Chris G | NOC Manager

“Man what an all star lineup! Thank you for offering this gift to the community Rick. Best wishes for continued success this week and in the future”

David P | VP of Sales

“This was a great event. Very glad we attended! We learned a lot about capability, but more about process and workflow”

Josh C | Director of Client Services

Ready to begin?

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