Your team spends too much time on repetitive tasks
Scheduling and dispatching are stressful and slow
Your business is growing, but processes can’t keep up
-
Profits aren’t improving without hiring more people
-
Your ConnectWise instance has “too many clicks”
Is Your MSP Ready for Automation?
Run through this short checklist to see whether automation should be your next move. If two or more of these challenges sound familiar, automation can quickly reduce workload, improve consistency, and strengthen your operational flow.
We at Decision Digital help MSPs streamline ConnectWise by turning complex, manual processes into clean, intelligent automations. From dispatching and ticket flow to reporting, escalations, and AI‑driven task handling, we eliminate friction, reduce repetitive work, and help you get more value from the tools you already rely on.
ConnectWise AI Automations
These solutions are available exclusively to Managed Service Providers (MSPs) using the ConnectWise platform—helping MSPs streamline operations, automate workflows, and deliver smarter IT services.
WORKFLOW
AUTOMATIONS
Smart workflows that connect systems, eliminate manual steps, and enforce best practices
ASIO / PSA WORKFLOWS
ConnectWise's workflow engines are our specialty, and we know how to leverage them to deliver time-saving automation at scale. With the ability to connect to platforms like Microsoft 365 and beyond, the opportunities for streamlined operations are limitless.
VIRTUAL
DISPATCH
When AI, workflows, and templates team up, they don’t just streamline processes—they do the work for you
VIRTUAL DISPATCH
Automatically profiles tickets with type, sub-type, item, and time budgets, applies predefined templates, sets key parameters like priority, resources, and activities, and places them in the dispatch queue—all in under 10 seconds with no human intervention.
AUTO
TRIAGE
Cut ticket noise and route alerts automatically with ConnectWise‑powered workflow intelligence.
AUTO TRIAGE
Instantly converts RMM alerts into clean, properly routed tickets. It applies the right details, sends each one to the correct team, and cuts down noise so your service desk can move faster.
AUTO
AGENT
Standardize your RMM agents and ensure every device is managed
for you
AUTO AGENT
Why manually install endpoint agents when our intelligent Auto-Agent Automation instantly detects missing agents and seamlessly deploys them—ensuring complete coverage without lifting a finger?
SMART
CLASSIFIER
Use machine learning to automatically categorize incoming tickets
SMART
CLASSIFIER
Use powerful Al to automatically classify your ticket Types and Subtypes based on the content of the ticket, simplifying your team's workflow and delivering better access to historical ticketing details.
ConnectWise AI Agents
AI‑powered automation tools that optimize IT service delivery, reduce manual effort, and eliminate wasted work—helping MSPs resolve issues faster, operate more efficiently, and scale without added headcount.
TICKET AUDITOR
AI-powered tool that scans ticket history, identifies unresolved or recurring issues, flags them for rework, and provides daily trend reports to improve service delivery.
AGREEMENT MANAGER
Ensures every ticket has the correct agreement, automatically updates past time entries when agreements change, and prevents revenue leakage and billing errors.
ALERT CORRELATOR
Bundles duplicate alerts from RMM, backups, ITSM, and monitoring tools into one ticket, reducing confusion, repeated work, and improving client communication.
Alone we're compelling. Together we're formidable
