CONNECTWISE AUTOMATION SERVICES ATLANTA

Transform Your MSP with AI-Powered Automation Solutions

Leverage automation solutions with AI and smart design to scale your MSP without scaling headcount. 

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Decision Digital — Authority

Do you need automation?

We've rebuilt ConnectWise operations for over 200 MSPs. The pattern is always the same.

Manual processes that should take seconds are eating hours — and hours are eating margin. If any of this sounds familiar, automation is the answer.

Too Much Manual Work

Your best people are burning hours on work that shouldn't require a human decision.

Margin Won't Move

Revenue climbs but profit doesn't — because every new dollar of work needs another body to deliver it.

Growth Creating More Chaos

Every new client adds scramble instead of momentum — your processes aren't keeping up.

Your Team Is the Integration

Your people spend real hours bridging systems that should be connected — and it breaks under pressure.

Dispatch Running on Instinct

When the right person is out or volume spikes, the whole system slows down or stops.

ConnectWise Working Against You

Too many clicks, templates nobody uses, workflows that fire and change nothing.

ConnectWise AI Automations

These solutions are available exclusively to Managed Service Providers (MSPs) using the ConnectWise platform—helping MSPs streamline operations, automate workflows, and deliver smarter IT services.

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WORKFLOW
AUTOMATIONS

Smart workflows that connect systems, eliminate manual steps, and enforce best practices.

ASIO / PSA WORKFLOWS

ConnectWise's workflow engines are our specialty, and we know how to leverage them to deliver time-saving automation at scale. With the ability to connect to platforms like Microsoft 365 and beyond, the opportunities for streamlined operations are limitless.

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VIRTUAL
DISPATCH

When AI, workflows, and templates team up, they don’t just streamline processes—they do the work for you.

VIRTUAL DISPATCH

Automatically profiles tickets with type, sub-type, item, and time budgets, applies predefined templates, sets key parameters like priority, resources, and activities, and places them in the dispatch queue—all in under 10 seconds with no human intervention.

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AUTO
TRIAGE

Cut ticket noise and route alerts automatically with ConnectWise‑powered workflow intelligence.

AUTO TRIAGE

Instantly converts RMM alerts into clean, properly routed tickets. It applies the right details, sends each one to the correct team, and cuts down noise so your service desk can move faster.

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AUTO
AGENT

Standardize your RMM agents and ensure every device is managed for you.

AUTO AGENT

Why manually install endpoint agents when our intelligent Auto-Agent Automation instantly detects missing agents and seamlessly deploys them—ensuring complete coverage without lifting a finger?

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SMART
CLASSIFIER

Use machine learning to automatically categorize incoming tickets.

SMART
CLASSIFIER

Use powerful Al to automatically classify your ticket Types and Subtypes based on the content of the ticket, simplifying your team's workflow and delivering better access to historical ticketing details.

ConnectWise AI Agents

AI‑powered automation tools that optimize IT service delivery, reduce manual effort, and eliminate wasted work—helping MSPs resolve issues faster, operate more efficiently, and scale without added headcount.

safety

TICKET AUDITOR

Reviews ticket activity to spot recurring problems, highlights items that require follow‑up, and delivers clear daily insights that strengthen overall service performance.

contract

AGREEMENT MANAGER

Checks every ticket for correct agreement mapping, updates past time entries when agreements change, and prevents revenue leakage and billing errors throughout the process.

alarm

ALERT CORRELATOR

Combines duplicate alerts from all monitoring tools, routes them into a single clean ticket, and reduces confusion, repeated work, and client miscommunication.

Alone we're compelling. Together we're formidable

"Decision Digital has become a trusted mentor and subject knowledge expert to many. They freely share their knowledge without expectation of anything in return. We’re a better business, and I’m a better person, because of Decision Digital."

Donald B | President

“I do want to thank you for all your input as I shared much of what you said with our team, and I feel it was very influential in bringing our people over the fence.”

Scott P | President

“Rick, you continue to be an absolute pleasure to work alongside on every engagement. Carry on, good sir!"

Lee P | Solutions Architect, Onboarding & Consulting

“Rick and his company are highly respected among our members and the Decision Digital team has done wonders for our team and their utilization of PSA. Our members constantly praise the great work Decision Digital has done throughout TAG. We are lucky to have Rick as a friend and partner.”

Brian S | President

“Your continued help implementing PSA has really changed our business.”

Peter B | President

“I learned SO MUCH at CATAPULT this week! Richard Harber and the Decision Digital team have crafted a recipe for success that's definitely worth following.”

Chris G | NOC Manager

“Man what an all star lineup! Thank you for offering this gift to the community Rick. Best wishes for continued success this week and in the future”

David P | VP of Sales

“This was a great event. Very glad we attended! We learned a lot about capability, but more about process and workflow”

Josh C | Director of Client Services
Decision Digital — Let's Talk
Let's Talk

Your questions answered.
Your decisions simplified.

Whether you're evaluating your IT environment, planning a migration, or ready to explore AI — we're here to help you move forward with clarity and confidence.

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