Explore the CATAPULT Live 2025 Agenda

Two days. Multiple tracks. Unlimited insight. See what’s in store and plan your CATAPULT Live experience.

Need more information before diving in?
Click here to learn what CATAPULT is all about!

DAY 1 - OCTOBER 6, 2025

Automation Excellence

Track A – Automation Strategy & Best Practices

Track B – Operational Efficiency & Tools

8:30 - 8:45 AM - Welcome & Opening Remarks

8:45 – 10:00 AM – Building a Culture of Automation

10:00 – 10:15 AM – Sponsor Spotlight

10:15 – 10:30 AM – Break

10:30 – 11:45 AM – Track A: Automating the Client Lifecycle

10:30 – 11:45 AM – Track B: Streamlining Service Delivery

11:45 – 12:15 PM – Track A: Sponsor Breakout A1

11:45 – 12:15 PM – Track B: Sponsor Breakout B1

12:15 – 1:15 PM – Lunch

1:15 – 2:30 PM – Track A: Scaling Automation with Workflows

1:15 – 2:30 PM – Track B: Documentation, SOPs & QC

2:30 – 2:45 PM – Break

2:45 – 4:00 PM – Track A: AI-Fueled Virtual Dispatching

2:45 – 4:00 PM – Track B: Reporting, Dashboards, and KPIs

4:00 – 5:00 PM - Open Q&A: Ask the Experts

DAY 2 - OCTOBER 7, 2025

Future-Proofing Operations

Track A – Advanced Automation & AI

Track B – Strategic Operations & M&A Readiness

8:00 – 8:30 AM – Morning Coffee (Optional)

8:30 – 9:45 AM – What’s Next with AI in IT and Operations

9:45 – 10:00 AM – Sponsor Spotlight

10:00 – 10:15 AM – Break

10:15 – 11:30 AM – Tips & Tricks for Operational Efficiency

11:30 – 12:00 PM – Track A: Sponsor Breakout A2

11:30 – 12:00 PM – Track B: Sponsor Breakout B2

12:00 – 1:00 PM – Lunch

1:00 – 2:30 PM – Track A: Automation in Selling

1:00 – 2:30 PM – Track B: Project Management for MSPs

2:30 – 2:45 PM – Break

2:45 – 4:00 PM – Track A: Automating Beyond ConnectWise

2:45 – 4:00 PM – Track B: Strategic Sales Alignment & Growth Plays

4:00 – 5:00 PM – Closing Session: What We’ve Learned

2

Full days of immersive automation and operations content — not theory, but practical, hands-on strategy.

100

Attendee cap to ensure deep engagement, peer learning, and meaningful conversations.

9

CATAPULT events hosted since 2018, refined year after year for real impact.

2x

WISE Award winner by ConnectWise for industry leadership (2022 & 2023).

In the ConnectWise Partner Program? Have allocated MDF?
Attend CATAPULT Live and submit your registration for up to 50% reimbursement through the Partner Program.
Click here to learn how!!

Our Sponsors

“Your willingness to share your methodology and your incredible ability to demonstrate and teach, made for a very worthwhile experience for Jeff and me. We go back to our company and people, educated and inspired...ready to "CATAPULT" our implementation of CW in a mindful, intentional, successful way."

Tony Z | Director of Client Ops

“You have become a trusted mentor and subject knowledge expert to many of us in the MTSP community - often freely sharing your knowledge without expectation of anything in return. Bottom line we're a better business, and I'm a better person, because of you and Decision Digital."

Don B | President

“Richard, thanks for all the help getting us over to ConnectWise! It's definitely a better application for us in this phase of our growth and development!"

Jack S | Business Transformation Director

“We got a ton out of good info to take back and implement. I knew we would but did not think I would have as long of a list as I do!"

Courtney A | Director of Operations

“I learned so many good practices to pass along to our new partners."

Joe D | Channel Development Manager

“Just wanted to send a quick thank you for CATAPULT. I genuinely enjoyed it, and it was extremely informative. Great content and excellent job on delivery. Looking forward to working with you more in the future!"

Topher B | Manager - Technical Sales

Explore the CATAPULT Live 2025 Agenda

Two days. Multiple tracks. Unlimited insight. See what’s in store and plan your CATAPULT Live experience.

Need more information before diving in? Click here to learn what CATAPULT is all about!

DAY 1 - OCTOBER 6, 2025

Automation Excellence

Track A – Automation Strategy & Best Practices

Track B – Operational Efficiency & Tools

8:30 - 8:45 AM - Welcome & Opening Remarks

8:45 – 10:00 AM – Building a Culture of Automation

10:00 – 10:15 AM – Sponsor Spotlight

10:15 – 10:30 AM – Break

10:30 – 11:45 AM – Track A: Automating the Client Lifecycle

10:30 – 11:45 AM – Track B: Streamlining Service Delivery

11:45 – 12:15 PM – Track A: Sponsor Breakout A1

11:45 – 12:15 PM – Track B: Sponsor Breakout B1

12:15 – 1:15 PM – Lunch

1:15 – 2:30 PM – Track A: Scaling Automation with Workflows

1:15 – 2:30 PM – Track B: Documentation, SOPs & QC

2:30 – 2:45 PM – Break

2:45 – 4:00 PM – Track A: AI-Fueled Virtual Dispatching

2:45 – 4:00 PM – Track B: Reporting, Dashboards, and KPIs

4:00 – 5:00 PM - Open Q&A: Ask the Experts

DAY 2 - OCTOBER 7, 2025

Future-Proofing Operations

Track A – Advanced Automation & AI

Track B – Strategic Operations & M&A Readiness

8:00 – 8:30 AM – Morning Coffee (Optional)

8:30 – 9:45 AM – What’s Next with AI in IT and Operations

9:45 – 10:00 AM – Sponsor Spotlight

10:00 – 10:15 AM – Break

10:15 – 11:30 AM – Tips & Tricks for Operational Efficiency

11:30 – 12:00 PM – Track A: Sponsor Breakout A2

11:30 – 12:00 PM – Track B: Sponsor Breakout B2

12:00 – 1:00 PM – Lunch

1:00 – 2:30 PM – Track A: Automation in Selling

1:00 – 2:30 PM – Track B: Project Management for MSPs

2:30 – 2:45 PM – Break

2:45 – 4:00 PM – Track A: Automating Beyond ConnectWise

2:45 – 4:00 PM – Track B: Strategic Sales Alignment & Growth Plays

4:00 – 5:00 PM – Closing Session: What We’ve Learned

2

100

9

2x

In the ConnectWise Partner Program? Have allocated MDF? Attend CATAPULT Live and submit your registration for up to 50% reimbursement through the Partner Program. Click here to learn how!!

Our Sponsors

Need more information before diving in?
Click here to learn what CATAPULT is all about!

In the ConnectWise Partner Program? Have allocated MDF?
Attend CATAPULT Live and submit your registration for up to 50% reimbursement through the Partner Program.
Click here to learn how!!