Explore the CATAPULT Live 2025 Agenda

Two days. Multiple tracks. Unlimited insight. See what’s in store and plan your CATAPULT Live experience.

 

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DAY 1 - OCTOBER 6, 2025

Automation Excellence

Track A – Automation Strategy & Best Practices
Track B – Operational Efficiency & Tools
8:30 - 8:45 AM - Welcome & Opening Remarks
8:45 – 10:00 AM – Building a Culture of Automation
10:00 – 10:15 AM – Break
10:15 – 11:30 AM – Track A: Automating the Client Lifecycle
10:15 – 11:30 AM – Track B: Streamlining Service Delivery
11:30 – 12:15 PM – Track A: Sponsor Breakout A1 - ConnectWise
11:30 – 12:15 PM – Track B: Sponsor Breakout B1 - Liongard
12:15 – 1:15 PM – Lunch
1:15 – 2:30 PM – Track A: Scaling Automation with Workflows
1:15 – 2:30 PM – Track B: Documentation, SOPs & QC
2:30 – 2:45 PM – Break
2:45 – 4:00 PM – Track A: AI-Fueled Virtual Dispatching
2:45 – 4:00 PM – Track B: Reporting, Dashboards, and KPIs
4:00 – 5:00 PM - Open Q&A: Ask the Experts
5:00 – 7:00 PM – Cocktail Hour: Connect, Unwind, Celebrate

DAY 2 - OCTOBER 7, 2025

Future-Proofing Operations

Track A – Advanced Automation & AI
Track B – Strategic Operations & M&A Readiness
8:00 – 8:30 AM – Morning Coffee (Optional)
8:30 – 8:40 AM – Sponsor Speaking Slot - Sherweb
8:40 – 9:45 AM – What’s Next with AI in IT and Operations
9:45 – 10:00 AM – Break
10:00 – 11:15 AM – Tips & Tricks for Operational Efficiency
11:15 – 12:00 PM – Track A: Sponsor Breakout A2 - CrushBank
11:15 – 12:00 PM – Track B: Sponsor Breakout B2 - Huntress
12:00 – 1:00 PM – Lunch
1:00 – 2:30 PM – Track A: Automation in Selling
1:00 – 2:30 PM – Track B: Project Management for MSPs
2:30 – 2:45 PM – Break
2:45 – 4:00 PM – Track A: Automating Beyond ConnectWise
2:45 – 4:00 PM – Track B: Ask Anything: Operations
4:00 – 5:00 PM – Closing Session: What We’ve Learned

  • 2

    Full days of immersive automation and operations content — not theory, but practical, hands-on strategy.

  • 100

    Attendee cap to ensure deep engagement, peer learning, and meaningful conversations.

  • 9

    CATAPULT events hosted since 2018, refined year after year for real impact.

  • 2x

    WISE Award winner by ConnectWise for industry leadership (2022 & 2023).


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Our Sponsors

“Your willingness to share your methodology and your incredible ability to demonstrate and teach, made for a very worthwhile experience for Jeff and me. We go back to our company and people, educated and inspired...ready to "CATAPULT" our implementation of CW in a mindful, intentional, successful way."

Tony Z | Director of Client Ops

“You have become a trusted mentor and subject knowledge expert to many of us in the MTSP community - often freely sharing your knowledge without expectation of anything in return. Bottom line we're a better business, and I'm a better person, because of you and Decision Digital."

Don B | President

“Richard, thanks for all the help getting us over to ConnectWise! It's definitely a better application for us in this phase of our growth and development!"

Jack S | Business Transformation Director

“We got a ton out of good info to take back and implement. I knew we would but did not think I would have as long of a list as I do!"

Courtney A | Director of Operations

“I learned so many good practices to pass along to our new partners."

Joe D | Channel Development Manager

“Just wanted to send a quick thank you for CATAPULT. I genuinely enjoyed it, and it was extremely informative. Great content and excellent job on delivery. Looking forward to working with you more in the future!"

Topher B | Manager - Technical Sales