Your Premium Managed ConnectWise Support & Administration

Expert administration, workflow optimization, and reporting — so your team can focus on clients, not ticket boards.

LET'S TALK

Managing ConnectWise Shouldn't Slow You Down

Running ConnectWise shouldn’t feel like a full-time job. Yet too often, MSPs spend more time managing their PSA than serving their clients.

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Wasted hours on board configuration

unorganized

Inconsistent workflows causing chaos

no-results

Reporting that never tells the full story

CATAPULT NOW:
Your ConnectWise Optimized

CATAPULT Now is your always-on and always-expert ConnectWise operations team. We handle the heavy lifting — from admin and workflows to reporting and integrations — so your PSA runs like a well-oiled machine. 

 

We’ve earned ConnectWise’s trust as a master implementer and consultant, helping MSPs streamline workflows, improve service delivery, and unlock the full potential of their investment.

 

Who better to support your ConnectWise journey than an MSP that runs on ConnectWise? Our firsthand knowledge means we don’t just understand the platform: we live it, and we know how to make it work for you.

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Flat-Rate Simplicity

Predictable monthly investment with no surprises. You get complete access to ConnectWise expertise without worrying about hourly costs or hidden fees.

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Instant Expertise

Our team brings 15+ years of ConnectWise mastery to your organization. From advanced workflows to API integrations, you have instant access to professionals who know the platform inside and out.

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Proactive Support

We don’t wait for problems to arise — we monitor, maintain, and optimize your ConnectWise environment so potential issues are fixed before they impact your team or clients.

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Automated Mindset

CATAPULT Now streamlines workflows, automates repetitive tasks, and optimizes ticket processes to reduce manual effort, speed up resolution, and keep your PSA efficient.

Service Tiers

Choose the Level That Fits Your Business

CORE

Smaller MSPs seeking reliable, day-to-day PSA administration without the overhead of a full-time admin.

CALIBRATE

Growing MSPs prioritizing efficiency through smart automation, tailored reporting, and regular reviews.

COMMAND

Mature MSPs wanting expert, embedded ConnectWise consulting aligned with business goals.

FEATURE

ConnectWise User Administration

Ticket Administration

Workflow Management

Reporting & Dashboards

SLA Management

Training & Enablement

Role Alignment & Automation Strategy

CATAPULT Academy Access

Strategic Support

Response Priority

Embedded Consultant

✓

✓

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✓

✗

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Guided by best practices

1 business day

Shared

✓

✓

✓

✓

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Quarterly optimization call

1 business day (usually sooner)

Shared

✓

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✓

✓

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Quarterly strategy session & recommendations

Same day

Embedded

Compare Plans
ADMIN & CONFIGURATION CHANGES
WORKFLOW TUNING & AUTOMATION
SECURITY & ROLE MANAGEMENT
CUSTOM REPORTING & DASHBOARDS
API INTEGRATIONS & TROUBLESHOOTING
USER ONBOARDING / OFFBOARDING
BEST-PRACTICE CONSULTING

 

 

Complete ConnectWise in one place— admin, workflows, reporting, integrations, and best-practice guidance. Everything your PSA needs to perform flawlessly.

How It Works

A seamless, hassle-free process from request to resolution.

1. SUBMIT REQUESTS

Easily contact our team via ticket, chat, or phone for any ConnectWise need.

1. SUBMIT REQUESTS

Example: “I need the ticket routing tweaked so my team stops drowning in emails.”


Result: You’ll get your request logged, tracked, and acted on — basically like sending a message in a bottle, but way faster and without the ocean.

2. WE TAKE ACTION

Our experts quickly resolve issues, optimize workflows, and suggest proactive improvements.

2. WE TAKE ACTION

Example: “Please automate SLA alerts before someone cries in the break room.”

 

Result: Your ConnectWise environment gets optimized, tickets move faster, and you may even see a happy tech or two. Magic happens, minus the wand.

3. YOU SCALE

Focus on clients while we maintain and enhance ConnectWise for smooth, scalable operations.

3. YOU SCALE

Example: “Our team wants to focus on clients instead of spreadsheets.”


Result: We keep ConnectWise humming, your team shines, and growth happens — like leveling up in a game, but with fewer dragons.

Our Mission

  • Tame the Tech: We streamline your ConnectWise world so it runs smoother, faster, and smarter—no heroics required.
  • Call In the Experts: Our ConnectWise-certified consultants are ready to step in and elevate your operations.
  • Keep Getting Better: Continuous tuning, automation, and insight so your systems—and your team—never stop evolving.

"Decision Digital has become a trusted mentor and subject knowledge expert to many. They freely share their knowledge without expectation of anything in return. We’re a better business, and I’m a better person, because of Decision Digital."

Donald B | President

“I do want to thank you for all your input as I shared much of what you said with our team, and I feel it was very influential in bringing our people over the fence.”

Scott P | President

“Rick, you continue to be an absolute pleasure to work alongside on every engagement. Carry on, good sir!"

Lee P | Solutions Architect, Onboarding & Consulting

“Rick and his company are highly respected among our members and the Decision Digital team has done wonders for our team and their utilization of PSA. Our members constantly praise the great work Decision Digital has done throughout TAG. We are lucky to have Rick as a friend and partner.”

Brian S | President

“Your continued help implementing PSA has really changed our business.”

Peter B | President

“I learned SO MUCH at CATAPULT this week! Richard Harber and the Decision Digital team have crafted a recipe for success that's definitely worth following.”

Chris G | NOC Manager

“Man what an all star lineup! Thank you for offering this gift to the community Rick. Best wishes for continued success this week and in the future”

David P | VP of Sales

“This was a great event. Very glad we attended! We learned a lot about capability, but more about process and workflow”

Josh C | Director of Client Services

Ready to begin?

Let's talk about it.
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