Managed IT Services is outsourcing your technology. It’s hiring a company outside your organization to monitor and manage your IT environment and systems. Typically, managed IT services will take care of your hardware, software, backups, cybersecurity, cloud environments, and licensing and offer strategic IT guidance so that your IT investment aligns with your business needs and goals.

Our pricing is based on which IT Services you actually need, meaning they are customized per client, giving you a predictable and flat monthly fee. Our Service Level Agreement (SLA) outlines what’s included in your flat monthly fee and our transparent billing gives you a full list of all services every billing cycle.

You contact our help desk. Our stateside, in-house support team is just one call or email away. They’ll collect more information on the issue and create a ticket. The ticket will be assigned a priority to one of our engineers for resolution. Priority is based on the degree to which it impacts your work. During the process, we’ll keep you updated on the issue’s status. If there are other steps that need to be taken or the ticket is resolved, we’ll let you know. If the issue is more complex, we’ll bring in subject matter experts to address it. Our support team is available during standard business hours (8:30am-5pm) though we do offer emergency support 24/7/365. Contact us to learn more.

You get to keep them! If you already have internal IT teams and resources, check out our Co-Managed IT Services page. This outlines how we work with organizations that already have technology resources.

It’s important to keep in mind that almost every business depends on technology to deliver its products and services and will require IT help at some point. The biggest thing to consider is what your actual IT needs are today and what you'll need in the future. Then, figure out how much it will cost to hire a full-time IT employee versus outsourcing. There are pros and cons to each one depending on what your IT needs are.

In general, if you are having ongoing IT issues across different areas of your technology, are struggling to attain more efficient workflows, higher levels of production, and reduce your cybersecurity risks, you’ll need to outsource. Managed IT Services providers (MSPs) have a whole team at their disposal to address your IT issues and manage your environment.

As you probably already know, different industries are required to meet regulatory requirements. We’re familiar with compliances across several industries including manufacturing, financial services, healthcare, and nonprofits.

In addition, if you have cybersecurity insurance, we can make sure that you meet the technical requirements required to receive coverage in the case of an incident.

It depends. If you already have internal IT staff, then probably not. If this is the case, learn more about our Co-Managed IT Services here.  If you don’t have any internal IT resources and are looking to outsource all of your technology, you’ll need more IT services. Though it may be tempting to pick and choose services like it's an a la carte menu, please keep in mind that it’s nearly impossible to deliver, monitor and maintain a safe, reliable IT environment and systems with this approach.

The reason is that technology systems are interlocking. This means they all work together to strengthen each other as a whole. If you only invest in one component of your IT program, you’ll be underserved and resourced in other areas. For example, if you only invest in cybersecurity and not in updating your infrastructure, cloud services, and advisory services, you will be protected, but you’ll lack the tools and guidance to properly grow your business and vice versa.  To succeed in any industry in today’s world, you’ll need both stable AND secure technology.

If you’re looking for more information on what it’s like working with us, please email us at info@decisiondigital.com. We’ll happily connect you with our references so you can learn more about our IT approach and business relationships.