IT Optimized. AI Amplified. Strategy Clarified.

Empowering
With Knowledge and Technology

Real Systems. Real Results.

For more than 25 years, organizations across Atlanta and the Southeast have trusted us for Managed IT, Cybersecurity, Azure, Microsoft 365, and strategic consulting services built for real-world results.

 

We help businesses and MSPs run smoother, stay secure, and get more from their IT — without the noise. Named one of ChannelPro’s Top 20 MSPs in 2024 and the only two-time recipient of the ConnectWise Wise Award, Decision Digital brings clarity, automation, and control to turn tech challenges into opportunities and unlock your systems’ full potential.

 

Strengthening your IT or ready to migrate, master, and automate ConnectWise? We bring clarity, automation, and control every step of the way.

Explore Our Services

IT SOLUTIONS
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Fully Managed IT Services

Hand off your day-to-day IT challenges and gain a partner who anticipates issues before they slow you down.

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Azure Services

Unlock Azure’s hidden potential with tailored solutions that cut waste and boost real results.

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Co-Managed IT Services

Combine your team’s deep business knowledge with our technical know-how to solve problems faster and smarter.

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M365 Services

Turn Microsoft 365 into your team’s productivity engine — organized, secure, and easy to use.

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Managed Cybersecurity

Stay a step ahead with security that evolves alongside your business and the shifting threat landscape.

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Tech Review & Plan

See your tech clearly. Reveal what’s working, what’s not, and what moves to make next.

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CONSULTING SOLUTIONS
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Your ConnectWise Journey Starts Here

Get expert guidance, tools, and support for every stage of your ConnectWise evolution.
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Merging + Migrating Data

SMARTshift® migrates your data into ConnectWise cleanly, securely, and without slowing you down. MORE >>

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Refining + Archiving Data

SMARTchive® will archive what you need, optimize what you use, and keep your system running lean.
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Methods + Processes

Tap into frameworks that streamline your workflows and boost operational clarity.
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Automation + Workflow

From tickets to tasks, we help you automate what slows you down — and scale what works.

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Managed ConnectWise

Ongoing ConnectWise support, admin, and strategic consulting through CATAPULT Now to keep your systems sharp and your team focused.
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Annual Live Workshop

CATAPULT Live is our hands-on ConnectWise workshop for real-world strategy, tools, and momentum — not shelfware.
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AI SOLUTIONS
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What Is AI for Business

We connect the systems your business already relies on and make your data usable across all of them.

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PSA Virtual Dispatcher

Our Virtual Dispatcher uses your data to sort and route tickets to the right people automatically, so work stays moving.

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PSA Migration Services

Our SMARTshift process gives you a steady, proven way to move or combine PSAs without disruption.

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PSA Ticket Profiler

SMARTclassifier automatically identifies what a ticket is about and assigns the right type.

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PSA Historical Data Service

SMARTchive keeps your old PSA data searchable inside ConnectWise without importing.

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PSA Ticket Time Budgeter

SMARTtime uses your past work to set realistic time expectations for new tickets.

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Who Are You

You’re leading a growing business. Whether you sit in the owner’s seat, run operations, or manage technology day-to-day, you need systems that support your momentum—not slow it down. You want security you can trust, tools your team actually uses well, and IT that quietly does its job so you can stay focused on yours.

At Decision Digital, we’ve worked with hundreds of organizations that felt the same way: smart teams doing good work, held back by technology that was scattered, unreliable, or simply not aligned with where the business was headed.

What You Want

• Operations that run smoothly without constant troubleshooting
• Less stress and noise around IT decisions
• More value from the tools and platforms you already invested in

What Gets in the Way

• Limited or stretched internal IT resources
• Systems that don’t play well together
• Security risks that are easy to overlook until they’re not

 

Curious how we make technology work in the background without interrupting your day?

Explore the solutions we’ve designed for businesses like yours.

We’ve been on the MSP floor. We know what it’s like when data lives in ten places, workflows are tangled, and every new client or merger feels like another layer of complexity. ConnectWise is powerful, but when it’s not aligned to your business, it can feel like you’re working for the system instead of the other way around.

So, we built a better approach — one that gets ConnectWise clean, structured, and working smoothly, without slowing down your team or your momentum. Decision Digital has helped MSPs around the world turn sprawling, inconsistent ConnectWise environments into stable, scalable platforms that actually support growth.

What You Want

• Clear visibility across teams, clients, and operations
• Automations that take care of the repetitive work
• Data you can trust — every time
• A ConnectWise environment that becomes your reliable source of truth

What Gets in the Way

• Manual steps that drain time and create avoidable mistakes
• Migration worries: data loss, downtime, and user disruption
• Processes that vary from team to team, especially after acquisitions
• A ConnectWise setup that “works,” but never quite works well

 

What would your business look like if ConnectWise finally worked the way you needed it to?

See how top MSPs are rethinking ConnectWise.

Managed IT & Consulting Experts in Atlanta

Let's talk about it.
  • Secure, stable managed IT that keeps your business online
  • Streamlined operations with strategic IT and ConnectWise consulting
  • Cost-efficient Azure cloud built for performance and scale
  • Real-time cybersecurity built with real-time threat detection and automated incident response

Let's Talk

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