DD_AboutUS

About Decision Digital

We are leaders in delivering cutting-edge cloud and managed service technologies to public, private, and multinational corporations.

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Proactive IT solutions + visionary leadership = A business that grows

Decision Digital is a managed IT services and award-winning ConnectWise consulting company, committed to the process of continual improvement. We’re a freakishly good-looking, creative group of problem-solvers who are driven by a passionate mission to teach our clients to achieve more, using business technology to get real, trackable results.

Before we began this journey in 1997, it all started with Commodore 64 where our fearless leader fell in love with programming and technology. Richard (aka Rick) Harber started Decision Digital with the notion that he could change the world by offering managed IT technology. Eventually, Decision Digital evolved into a successful IT firm that offers services that include cybersecurity and cloud solutions, Azure Optimization, Acquisition Assessment, and Management Services for Private Equity and Venture Capital firms.

We don’t just offer managed IT services anymore; we've grown into an award-winning, Atlanta-based tech firm that also helps fellow MSPs optimize their ConnectWise environments. That’s no easy task, by the way. ConnectWise’s software is robust, requiring experience and wisdom designed to help provide maximum insight and peace of mind to MSPs. As a part of being great ConnectWise consultants, we’re constantly focused on learning with the occasional mistake so that others know we’re human and not robots.

Through the years we’ve had the honor and pleasure of serving as thought leaders and IT architects for a variety of public, private, and multinational corporations. We deliver state-of-the-art cloud and managed service technologies to our clients, driven by the belief that networks should be exceptional, not just acceptable. Together, we’ll help you embrace technology and operate with excellence.

Our Core Values

  • Provide IT vision and leadership

  • Produce and execute a powerful IT plan

  • Deliver quality IT services and support

  • Implement proven technology infrastructure

  • Improve IT understanding and knowledge

  • Achieve rapid, reliable response times

  • Offer trustworthy technology partnership

Our Everyday Heroes

Our scalable technical teams are highly trained problem-solvers, and their expertise shows in the way they leverage cloud-based technologies on your behalf. Whether you need to integrate software, network management services, or need assistance moving to the cloud, Decision Digital is your partner.

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Rick

CEO – Founder

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Nine. The age it all began. An Apple II at school and a Commodore 64 at home. Hours spent reading, learning and programming…all to satisfy a boundless immersion in technology and raise concerns with his parents. Rick's decompression chamber is his wood shop and his deep passion for music and playing guitar.

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Ron

Director – Business Development

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Ron's career has been devoted to Marketing and Sales, putting customers at the center of business decision-making and improving the customer experience. Ron likes to have a ball...literally...when he is not at work. He plays competitive Pickleball. And he does so with speed and agility. Not a surprise when you consider he played college baseball, including being an All American “A” Fastpitch Softball Pitcher. A Colorado native, Ron also loves to hike. But not just any hiking. He's a 14er. That means he isn't happy hiking unless it is above 14,000 feet. That's 2.6 miles high, 46.6 football fields, nine and a half Empire State buildings, 2,089 stacked NBA players. Get the idea. Like a ball, Ron isn't happy unless he is moving around.

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Eric

Service Delivery Manager

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Eric is only allowed to talk about a portion of his life story. What we're allowed to say is he is a veteran of the USAF, a car buff, and BIG music fan. Being a veteran also applies to his IT experience, having over 20 years of end-to-end service experience. He loves sci-fi (especially Star Trek) and spending time with his wonderful wife and 3 daughters, whether it be with a tool belt or his IT hat. After being based throughout the Pacific doing Intelligence work (the part we can't talk about), he arrived in Atlanta in 1996. When asked if he is still on intelligence assignment here at Decision Digital, his answer is "that's classified."

Dispatch
Enmanuel

Service Delivery Dispatcher

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Eric is only allowed to talk about a portion of his life story. What we're allowed to say is he is a veteran of the USAF, a car buff, and BIG music fan. Being a veteran also applies to his IT experience, having over 20 years of end-to-end service experience. He loves sci-fi (especially Star Trek) and spending time with his wonderful wife and 3 daughters, whether it be with a tool belt or his IT hat. After being based throughout the Pacific doing Intelligence work (the part we can't talk about), he arrived in Atlanta in 1996. When asked if he is still on intelligence assignment here at Decision Digital, his answer is "that's classified."

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Lance

MSP Tech

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Some 25 years ago, when the world was ruled by Novell, Lance got his start in IT. After two decades up North, he succumbed to the calling of every New Yorker: Miami. Deep sea fishing and travelling became a big part of his life. Prior to joining us, he was a contract IT specialist in the Persian Gulf. It is there he also honed his skills as an international tiger trainer.

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Rizwan

MSP Tech

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Rizwan's secret weapon: the stare! This special power has been shown to tame wild animals, calm crying babies, and intimidate misbehaving PCs. Rizwan's love for technology is surpassed only by his desire to learn everything about it. When not spending time with his family and enjoying time with his newborn son, Rizwan enjoys cricket, reading books, and movies.

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Sam

MSP Tech

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Sam is originally from Hong Kong. When he was young (for the record, he still is), he would go to the local thrift store to buy inexpensive electronics, take them apart, and put them back together, with no leftover parts. Well, most of the time. He loves to be able to fix things himself. Sam is a graduate of Kennesaw State University with a Bachelor of Science in IT. Very smart! In the picture is Ranger, the robot dog he built as a science project. Not really. Abandoned under a bridge in 2015, Sam rescued Ranger. Free time for Sam is tennis, playing in the park with Ranger, and guitar.

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Liza

Accounting Manager

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What happens when you mix accounting with a former law-enforcement officer? Let's just say we don't challenge her on the math of thing. Liza became one with accounting through the not-so-logical path of first becoming a Deputy Sheriff and next a Police Officer. She is armed with an MBA, and she has even pulled duty in accounting with a few large corporations. Liza loves her Internet browser tabs. On any given day, no less than 40 tabs loaded. She will be the first to tell you if you wish to limit it, you better define the limit first. Otherwise, she is going to keep going. Life outside of work is a time blender of her partner James, dogs, cooking, and binging a show or two. Asked about her favorite season in Atlanta, you will get one answer: football season. Here's to you, Ms. Robinson!

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Chad

Director – Technical Sales

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5,000. That is the answer. And the question? How many calories does Chad consume every day. And like the Gateway Arch in his hometown of St. Louis, Chad is a towering figure with a relentless pursuit of fitness and sales. Outside of work, you will no doubt run into him in the gym. He is also the standing Midwest champion of Karaoke with Dumbbells (as you can see in his picture above). Yes, it is exactly how it sounds. If you look closely, you will easily see why many people run up to him and ask for his autograph. He gladly signs them…as John Cena.

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Frank

Senior Sales Engineer

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Computers, sailing and shooting have been Frank's passions since he was 2. He sailed competitively for six years in the J22 fleet and competed in IDPA. Frank enjoys the journey as much as the destination. While these three passions seem to be worlds apart, they all require precision and accuracy. The reward of doing it right is what makes it worthwhile.

nigera
Nigera

MSP Tech

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Born and raised in Georgia, Nigera wants to become great at performing whatever he does. His guiding principle - to make that new thing a part of him and spread it to others. Be careful messing around with him. He's an accomplished ammunitions builder, with experience in the government and law enforcement sector. Fun fact: did you know that powdered sugar is an ingredient used to make MK124 Smoke Grenades? If it goes "boom," he can likely tell you why. And this passion for problem-solving moved him towards IT. This is where he discovered his real purpose. Along the way, he heard Yiruma's playing of "River Flows in You." This inspired him to have a run at piano playing.

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Jordan

MSP Tech

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Jordan is a born-and-raised Georgian. This is a rare occurrence these days and sometimes difficult to spot in the wild. Jordan is motivated…like really motivated. Learning and doing are his way. And it is apparent in the work he does every day. Jordan's passion for craft beer breweries is a good match for his love for golf and college football. In case you are wondering, the Miami Hurricanes are his team. Born during the reign of Jordan, Grant, Paxson, and Pippen, Jordan has high expectations for his sports heroes, as well as himself. Perhaps why Ken Dorsey is one of his biggest heroes.

MR
Mukund

MSP Tech

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