Partner Recognition: ConnectWise Honored on 2024 CRN AI 100 List

Decision Digital would like to recognize our partner, ConnectWise, a prominent software company committed to empowering technology solutions providers (TSPs), for earning a well-deserved spot on the inaugural 2024 AI 100 list by CRN®, a division of The Channel Company.

Highlighted in this list are leading vendors shaping the artificial intelligence landscape, offering solutions across cloud, data center, edge, software, analytics, and cybersecurity. The dedication to innovation and leadership displayed by the honorees of the 2024 AI 100 list empowers the IT channel to develop cutting-edge AI technology stacks and deliver the advanced AI solutions demanded by customers.

CRN’s unveiling of the AI 100 list comes at a pivotal moment in the IT industry, where solution providers are strategically investing in their AI portfolios to drive unprecedented growth opportunities in 2024 and beyond.

Chosen by a distinguished panel of CRN editors, the vendors featured on the AI 100 list are lauded for their robust AI portfolios, commitment to innovation, and their ability to assist IT channel partners in bringing AI solutions to fruition.

As Managed Service Providers embark on digital transformation journeys, the integration of AI technology becomes essential for enhancing efficiency and reducing costs. ConnectWise Sidekick™ provides robust AI automation capabilities for swift issue identification, resolution, and insights generation, enhancing the customer experience through sentiment analysis, ticket triage, summarization, and seamless integrations with platforms like Microsoft Teams. ConnectWise RPA™ (Robotic Process Automation) empowers MSPs to identify automation opportunities, design workflows, deploy bots, enhance performance, and drive business growth. These groundbreaking features are accessible across ConnectWise’s cloud and on-premises environments, supported by the secure ConnectWise Asio™ platform tailored for MSPs, offering centralized data, generative AI, and hyperautomation to boost productivity.

You can find ConnectWise and the rest of the companies on the 2024 CRN AI 100 list featured in the April issue of CRN Magazine and online at

About Decision Digital:

Decision Digital is a managed IT services and award-winning ConnectWise consulting company, committed to the process of continual improvement. Being a creative group of problem-solvers, we are driven by a passionate mission to teach our clients to achieve more, using business technology to get real, trackable results.

Richard (aka Rick) Harber started Decision Digital with the notion that he could change the world by offering managed IT technology. Eventually, Decision Digital evolved into a successful information technology firm that offers services that include cybersecurity and cloud solutions, Azure Optimization, and Acquisition Assessment and Management Services for Private Equity and Venture Capital firms.

We don’t just offer managed IT services anymore; we’ve grown into an award-winning, Atlanta-based tech firm that also helps fellow MSPs optimize their ConnectWise environments, with a critically acclaimed live event called CATAPULT. That’s no easy task, by the way. ConnectWise’s software is robust, requiring experience and wisdom designed to help provide maximum insight and peace of mind to MSPs.

Through the years we’ve had the honor and pleasure of serving as thought leaders and IT architects for a variety of public, private, and multinational corporations. We deliver state-of-the-art cloud and managed service technologies to our clients, driven by the belief that networks should be exceptional, not just acceptable. Together, we’ll help you embrace technology and operate with excellence.

Atlanta, GA – TK Elevator Innovation Center

October 2-3